Returns & Refunds Policy

Last updated: August 11, 2026

At InViewBird, we want you to feel confident about your purchase. If your order is not right for you, you may request a return or exchange within 30 days of delivery, subject to the conditions below.

30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return or exchange.

To qualify for a change-of-mind return, the product must:

• Be unused and in the same condition in which it was received.
• Not have been filled with birdseed or exposed to wild birds.
• Include all original components, accessories, instructions, and packaging.
• Be accompanied by the order number or other proof of purchase.

Products that are defective, damaged, or incorrectly supplied are not required to meet the unused-condition requirement.

Discounted and sale-priced products remain eligible for return under this policy. Gift cards are non-refundable.

How to Request a Return

Before sending anything back, email us at help@inviewbird.com and include:

• Your order number.
• The reason for the return or exchange.
• Photos or a short video if the product arrived damaged, defective, incomplete, or incorrect.
• Confirmation that all included components are available.

We will review your request and provide return authorization, the correct return address, and packing instructions.

Items returned without prior authorization may not be accepted. Please do not send a return to the address printed on the original parcel unless we specifically instruct you to do so.

Authorized return address:

[INSERT YOUR RETURN ADDRESS BEFORE PUBLISHING]

Return Shipping Costs

If the product arrived damaged, defective, incomplete, or different from what you ordered, InViewBird will cover the reasonable return shipping cost or provide another appropriate resolution.

For approved returns caused by a change of mind, accidental ordering, or an incompatible window, the customer is responsible for return shipping.

Original delivery charges and optional expedited shipping charges are non-refundable unless the return resulted from our error or the product was defective.

We do not charge a restocking fee for approved returns.

Damaged, Defective, or Incorrect Orders

Please inspect your order shortly after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact help@inviewbird.com as soon as possible. Include your order number and clear photos or video showing the issue and packaging.

Depending on the circumstances, we may offer replacement parts, a replacement product, an exchange, or a refund.

Do not discard the product or its packaging until we have reviewed your request.

Exchanges

Exchanges are subject to product availability and return approval.

Contact help@inviewbird.com before returning the item. If a direct exchange is unavailable, we may ask you to return the original item for a refund and place a new order.

Any price difference or applicable shipping charge will be confirmed before the exchange is processed.

Refunds

After receiving and inspecting the returned product, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact help@inviewbird.com.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order has already shipped, it must be handled through the normal return process after delivery.

International Returns

International customers are responsible for change-of-mind return shipping unless the product arrived damaged, defective, incomplete, or incorrect.

Customs duties, import taxes, brokerage fees, and similar government charges are generally not refundable by InViewBird unless required by applicable law.

Your Legal Rights

This policy does not limit any mandatory consumer rights available under the laws that apply to your purchase.

Contact Us

For return, exchange, or refund questions, contact:

InViewBird Customer Support
Email: help@inviewbird.com